Frequently Asked Questions
Q: How do I
get started?
A: There are two ways
to start. One way is to submit your initial content by calling our
toll free number and dictating your information to our customer service
team. If you prefer, you may submit your content through our Easy
Order form. Our Order Specialists will call to confirm your order
and will make certain all the details required are included. Your
site will be live the very next day!
Q: If I sign
on with NPN will there be any hidden costs that will crop up later?
A: Absolutely none.
$29.95 per month is all you pay for your multiple page, professionally
designed web site, including hosting fee, submission to the major
search engines, and full mapping capabilities.
Q: What payment
methods do you accept?
A: Payments couldn’t
be easier. All charges are simply applied to your monthly phone bill.
Q: If I later
wish to change the style of the web site I initially chose, is that
an option?
A: You can make changes
to your site at any time. Change the design style, text, and images
by simply logging in to your Content Control Panel.
Q: Is there
any need for me to buy a domain name?
A: No, you do not need
to purchase a domain name. A domain name is provided with your order.
Q: What if
I run into problems with my site or Content Control Panel? What do
I do?
A: Simply call our Customer
Service Department at 800.775.3144 and our staff
will be happy to assist you.
Q: What information
do I need to provide with my order?
A: It is recommended
that you prepare at least one or two paragraphs each for the Welcome
page, About Us Page, and Our Services (or Our Products) page. We also
require contact information including name and phone number for monthly
billings after your 30-day free trial.
Q: What if
I need help writing the content for my site?
A: For an additional
fee, NetPageNow can provide you with a well-respected professional
writer who will assist you with content . Otherwise, text that
you provide is included on your site. We also give
clear instructions on how to update the content yourself if you choose
to change things at a later date.
Q: If I decide
that I want to cancel my service, am I obligated for any length of
time?
A: You are under no
obligation and are free to cancel at anytime. Simply call our toll
free customer service number at 800.775.3144 to cancel.
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